Support
Email us and tell us what happened. If something is broken, include your phone model, your iOS or Android version, and what you tapped just before it went wrong. A screenshot helps.
Common questions
Do I need an account?
No. You can try the app and join a live room as a guest. You need a free account to save wines to your library, keep your blind-tasting stats, and host an event. When you try to save as a guest, the app asks you to sign up and carries over what you just logged.
Why can’t I save a wine?
Saving requires an account. Sign up with an email and password from the account button at the top of the app, then save again. If you already have an account, check that you are signed in.
How do I join a live room?
Choose the blind-tasting option in Savor, then Group, then Join. Enter the room code from your host, or scan the QR code on the host’s screen if they are running an event.
How do I delete my account?
Open the account view in the app, choose Delete Account, and confirm with your password. This permanently deletes your saved wines, profile, stats, and any events you hosted. It cannot be undone. If you cannot get into the app, email us from the address on your account and we will help.
How does the AI part work?
PALĀT uses Google’s Gemini to read wine labels, suggest tasting notes, write region guides, and answer questions. It can be wrong, so treat it as a starting point and check anything important. The privacy policy explains what is sent.
The camera or photo access isn’t working.
Open your phone’s Settings, find PALĀT, and allow Camera and Photos. Then reopen the app and try scanning the label again.
Why does it ask for my age?
PALĀT is for adults 21 and over because it is about wine. The app asks you to confirm this the first time you open it on a device.
Still stuck?
Write to support@getpalat.com. For how we handle your information, read the privacy policy.